Don Norman at OK/Cancel

Writing at OK/Cancel, Don Norman reveals why he's so successful:

But, let me reveal a secret to success in consulting: turn failures into features. This is why I am so expert at my profession. I can find problems that others miss. I cause demos to fail, well behaved products to misbehave. One session with me and the company recognizes what sad shape it is in, and why it needs help.

We [usability professionals] are indeed mal-adapted: revel in that fact.